Refund policy
We want you to be happy with what you bring to your bed. If something is not right, here is how returns, exchanges and refunds work.
Unopened items
Unopened items in their original packaging can be returned within 30 days of delivery for a full refund to the original payment method.
Opened items
For hygiene, we cannot resell opened bedding. Opened pillowcases, masks and ties can be exchanged once for another size or color within 30 days of delivery, provided they are unwashed and unused beyond trying them on.
Opened home fragrance products, such as AFTERGLOW, cannot be returned or exchanged unless they arrive damaged or defective.
Damaged or defective items
If your order arrives damaged or with a manufacturing defect, email us with your order number and a photo within 14 days of delivery. We will send a replacement or refund you in full, including shipping.
How to start a return
Email support@aurumhealthsolutions.com with your order number and the item or items you would like to return or exchange. We will reply with instructions and a return address.
Please do not send items back before contacting us, as returns without authorization may not be processed.
Return shipping
Unless the item is damaged or defective, return shipping costs are the responsibility of the customer. We recommend using a tracked service, as we cannot be responsible for returns that do not reach us.
Refund timing
Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method and usually appear within 5–10 business days, depending on your bank.
Sets
TOTALITY can be returned as a complete, unopened set. If part of a set has been opened, the opened items are subject to the opened-items terms above.
Contact us
Questions about this page? Write to us at support@aurumhealthsolutions.com and we will reply within two business days.